FAQs
1. What is a Craftedbyink wooden sign?
Craftedbyink wooden signs are decorative wood plaques designed for rustic home décor, seasonal decoration, and personalized gifting. Our collection features printed and engraved artwork on natural wood materials inspired by nature, wildlife, zodiac themes, and farmhouse-style décor.
2. What materials are used in your products?
Our products are made using carefully selected natural wood materials combined with durable hanging rope for easy display. Each piece is finished to highlight the natural texture and rustic appearance of the wood.
Because natural wood varies in grain and tone, every item may have slight differences in appearance.
3. Will my product look exactly like the photos?
Due to the natural characteristics of wood, slight variations in grain patterns, texture, and color may occur from one product to another. These natural differences make each piece unique while maintaining the overall design shown on the product page.
4. Are your wooden signs suitable for outdoor use?
Our wooden signs are primarily designed for indoor decorative use or protected outdoor spaces such as covered porches or patios. Extended exposure to heavy rain, moisture, or direct sunlight may affect the finish over time.
5. Do you offer personalized products?
Yes. Selected items may include optional personalization such as names, initials, family text, or custom wording. Personalization options are clearly displayed on eligible product pages before checkout.
6. Can I request a custom design?
We may accept custom design requests depending on the project requirements. Customers can contact our support team with additional details regarding personalized artwork or special requests.
7. What should I do if I entered incorrect personalization details?
If you need to update personalization information, please contact our support team as soon as possible after placing your order. Once production has started, modifications may no longer be possible.
8. How long does order processing take?
Orders are typically processed within 1–2 business days before shipment. Processing times may vary slightly during holidays or high-order periods.
9. How long does shipping take within the United States?
Standard shipping within the United States generally takes approximately 4–5 business days after processing.
Estimated total delivery time is usually 5–7 business days.
10. Do you offer free shipping?
Free standard shipping may be available for eligible United States orders depending on current promotions or offers displayed during checkout.
11. How can I track my order?
Once your order has shipped, tracking information will be sent to your email address when available.
12. Can I cancel my order?
Order cancellation requests should be submitted as soon as possible after purchase. Orders that have already entered processing or production may no longer be eligible for cancellation.
13. What is your return policy for standard items?
We accept returns for eligible non-personalized items within 30 days of delivery. Returned products must be in their original condition.
14. Can personalized items be returned?
Personalized or custom-made products are generally not eligible for return unless the item arrives damaged, defective, or incorrect.
15. How can I contact customer support?
Customers can contact our support team for assistance with orders, shipping questions, or product inquiries.
Email: Support@Craftedbyink.com
16. Where is your office located?
Our official business locations:
Name: Craftedbyink
Email: Support@Craftedbyink.com
Phone: +1 610 833 0252
Address: 12245 11th Ave NW, Seattle, WA 98177-4313, United States