Refund policy
Last Updated: May 27, 2026
At Craftedbyink, we value customer satisfaction and aim to provide a clear and transparent return and refund process. Please review the following policy carefully before making a purchase.
30-Day Happiness Guarantee
We accept returns for both defective and non-defective products within 30 days of the delivery date.
- Eligibility: To be eligible for a return, your item must be in the same condition that you received it: unused, unmounted, and in its original packaging with all included power adapters or remote controls (if applicable).
- Return Window: You have a full 30 calendar days from the day of delivery to initiate a return request.
Non-Returnable Items
Certain items are not eligible for return, including:
- Personalized or custom-made products
- Items returned in used, damaged, or altered condition not caused by shipping or manufacturing issues
Personalized items may only qualify for replacement or refund if they arrive damaged, defective, or incorrect.
Return Process
To request a return, please contact our support team before sending any package back.
Please include:
- Your order number
- Reason for the return
- Photos of the product if the item is damaged or defective
After approval, return instructions and the return address will be provided.
Customers are responsible for securely packaging returned items to help prevent damage during transit.
Exchanges
We may offer exchanges for eligible products depending on item availability.
If you would like to request an exchange, please contact our support team for assistance before returning the item.
Refunds
Once a returned item is received and inspected, approved refunds are generally processed within 5 business days.
Refunds will be issued to the original payment method used during checkout.
Please note:
- Original shipping fees are generally non-refundable
- No restocking fees are charged
- Processing times may vary depending on your payment provider or financial institution
Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us review the issue quickly, please provide:
- Your order number
- Clear photos of the item
- Photos of the packaging if applicable
After review, we will work toward an appropriate resolution which may include a replacement, exchange, or refund.
Return Shipping Costs
- Return shipping costs for non-defective items are the responsibility of the customer
- If the return is caused by a damaged, defective, or incorrect item, we may provide return assistance or cover the return shipping cost when applicable
Order Cancellations
Orders may be canceled before they enter processing or shipment stages.
If you need to cancel an order, please contact us as soon as possible after purchase. Once production or shipping has begun, cancellation requests may no longer be possible.
Contact Us
If you have any questions or concerns regarding your return or refund, please don’t hesitate to reach out to our support team:
Name: Craftedbyink
Email: Support@Craftedbyink.com
Phone: +1 610 833 0252
Address: 12245 11th Ave NW, Seattle, WA 98177-4313, United States